Technical support
Response within 24 hours
We have "Response within 24 hours" system. We will grasp the rootcause of an issue our customer encounter online or on the phone, and then visit the customer's site to fix the issue right away.
Installation
We visit an user's site before installation to figure out environmental condition and find an optimized place at the lab, so we efficiently finish installation when we install our product.
We can conduct a product training at an user's site that help them use our product soomthly.
Consulting
We suggest product composition based on our customer's experimental purpose and provide a customised product based upon product consulting for a customer.
And we also consult a wide range of knowledge for pre-treatment process before sample analysis.
Validation
We understand increasing needs for validation and regulatory compliance. For those who need additional validation for a product installation and operation, we set up Installation and Operational Qualification process.
Upon a customer request, we could offer validation service.